Change of Mind
Shipment of Order
Ship to Multiple Addresses
PO Box, APO/FPO
Wholesale Order Payment
USPS Delivery Confirmation
Notification of Order Shipment
No Email Notification
What if I need to return an item?
All returns must be received within 21 days after your order is shipped. You must obtain an RMA before you return an item. Any item received without an RMA number will be deemed not authorized and all shipping charges will be deducted, regardless of the return reason. If we shipped Free because of a discount, we will deduct the shipping cost.
Please be sure to box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories. We are not responsible for items that are damaged during shipping or a lost package so please be sure to include insurance and a tracking method when returning an item.
Q: Information Collection
What information do you collect from this website?
We collect the necessary information to process orders for our products or to answer your online questions. We do NOT store any client credit card information in our system. The secure data you submit through our online order system is a one-time verification and transaction, and never used again.
What if I receive a damaged item?
If your shipment is damaged, contains defective merchandise, or contains items you did not order, please fill out the RMA request immediately upon receipt. We will give you return instructions and will pay for any return shipping charges
Q: Personal Information
Do you share personal information?
The information we collect on you by email or through order processing is used for internal purposes only. Your personal data, including your name, address, telephone number, email address and credit card information will never be sold nor willingly shared with any other business or organization.
What is your policy on SPAM?
We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.
Q: Change of Mind
What if I change my mind about an item and want to return it?
If you change your mind and decide you do not wish to keep an item that you ordered, please fill out an RMA request. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable and if your item qualified for FREE SHIPPING, those charges will be deducted. The item must be returned within 21 days or the return will not be accepted.
Q: Site Security
Is my transaction secure?
We employ the latest 256-bit SSL (Secure Socket Layering) encryption technology in our online ordering forms. This is done to protect you from unauthorized use of the information you are sending to our server. Our Secure site seal is clearly posted on our home page. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.
Q: Shipment of Order
How long after I place my order will it ship?
If you pay using a credit or debit card we will process and more than likely ship your order within 24 hours.
If you (snail) mail us a money order or cashier's check, we will process your order the day we receive the payment. So, depending on when we receive your payment and your shipping location, you can expect your items 2-8 business days after we receive your payment.
Q: Shippers Used
How is my order shipped and what is the time frame for delivery?
We ship via the US Postal Service and FedEx.
Depending on your shipping location, if you choose First Class or Priority Mail, you can expect your items 2-3 business days after after you submit your order. If you choose UPS Ground or FedEx Home, you can expect delivery within 2 - 8 days. We ship USPS (United States Postal Service), UPS or FedEx. We reserve the right to ship via either of these carriers unless you specifically request otherwise.
Q: Ship to Multiple Addresses
Do you ship to multiple addresses?
At this time, we only offer shipping to one address per order. You must place a separate online order for each address you intend to ship to.
Q: Package Tracking
Can I track my package?
Upon shipment, you will receive a tracking number. You can track your package via our website at tracking.asp
Most FedEx tracking numbers are not available until the evening the package was shipped. USPS delivery confirmation numbers may not be available until the package is delivered.
Q: PO Box, APO/FPO
Do you ship to Po Boxes, APO and FPO addresses?
We ship to any street address, PO Box (within the U.S.) and APO/FPO in the United States. Please note that FPO packages can not be tracked. We can provide proof of shipment, but we can not be held responsible if the item does not arrive. In addition, shipment to APO and FPO addresses take much longer than the usual 2-4 day Priority Mail schedule.
Q: Shipping Cost
What do shipping costs include?
You should see a calculation of the shipping costs for your specific order during the checkout process. You will also see the total cost of your order - shipping, handling, and insurance included - prior to finalizing your transaction.
All of our packages shipped via USPS include insurance and delivery confirmation. Packages shipped via FedEx include a tracking number and insurance. International orders may or may not include a tracking number and insurance, but do include a $2.00 handling charge.
Q: Incorrect Address
What happens if I give you the wrong address?
We are not responsible for returns because of an incorrect address. Please make sure you have the correct address on your order. If an order is not received because of an incorrect address and you request a refund, your refund will be processed minus the shipping charge. If the package is shipped via FedEx and we are charged for an address correction, we will in turn charge you.
Q: International Shipping
Do you ship Internationally?
We ship to We ship to Austria, Australia, Belgium, BVI, Canada, Denmark, France, Germany, Greenland, Iceland, Ireland, Israel, Italy, Netherlands, New Zealand, Spain, Sweden, Switzerland, and the UK via USPS Global Express Guaranteed, Global Priority Mail, Economy (Surface) Parcel Post or Airmail Parcel Post. via USPS Express Mail Inernational, Priority Mail International, First Class International, Economy (Surface) Parcel Post or Airmail Parcel Post. There is a $2.00 handling charge for International Orders which will be added prior to shipping. Delivery times are approximate depending on service chosen.
Please note - any duties or country tax charged are the sole responsibility of the buyer.
We do have Small Flat Rate and large Flat Rate shipping for International Orders. Small Flat Rate is for jewelry, a note card, zipper pull or key ring. Please DO NOT choose this method for anything else or your order will be delayed because we have to obtain the additional shipping expense from you.
Q: Free Shipping
Do you offer Free Shipping?
We offer FREE SHIPPING on all orders over $75 for our Retail orders. There is no free shipping option at this time for Wholesale Orders.
Q: Wholesale Orders
How do I set up a wholesale account?
Contact us via email or by telephone. We will assign you a login and password once we approve your account.
Q: Wholesale Requirements
What are your Wholesale Requirements?
You must have a resale license, business license or Tax ID and meet the minimum order requirement, which is $200 for first orders.
Q: Wholesale Minimum
What is the minimum amount I need to spend to order wholesale?
There is a minimum order requirement of $200 for a first order and $100 thereafter.
Q: Wholesale Order Payment
Can I pay by credit card for my wholesale order? Do you offer terms?
We accept most major credit cards as well as PayPal and Google Checkout for payment. We no longer offer a 30 day net unless prior authoization has been approved.
Q: USPS Delivery Confirmation
What does Deliver Confirmation mean? Is it the same as tracking?
Delivery Confirmation delivery service verifies delivery of your package, but transit times are not guaranteed. It is not the same as tracking in that USPS delivery confirmation numbers may not be available until the package is delivered.
Q: Notification of Order Shipment
Will I be notified when my order ships?
Yes, we send an email when your order ships with either a USPS Delivery Confirmation number or a FedEx tracking number.
Q: No Email Notification
Why have I not received email notification for my order?
There are many reasons you may not receive our emails.
1. You may need to add our email address to your list of safe senders
2. Email to AOL users is sometimes delayed
3. Your ISP, such as Comcast or Optonline bloacks many different emails and you will have to contact the company.
If in doubt, please call us at 1-877-358-8621.